Writer @ WiPjobs Recruitment
Career choices: what is Customer Service Advisor?
Customer Service Advisor
Your career is in your hands and there are plenty of choices to be possibly made. Yet, it is important to find out what the specific position is about before applying for it. Thus today, WiPjobs would like to discuss what is Customer Service Advisor!
First of all, let‘s make sure what a Customer Service Advisor (or CSA) really does during the day. Customer service involves a wide range of different industries so Customer Service Advisor‘s job is needed everywhere: from retail to banking and IT. As the name says itself, a CSA has to deal with customers and their issues: a Customer Service Advisor provides any help that is needed, from general product information to any problems while using this product.
A Customer Service Advisor communicates with clients in different ways: via telephone, e-mail or face-to-face. The face-to-face role is needed in more daily services. However, the most frequent communication is via phone or e-mail because the majority of Customer Service Advisors work for the big international companies in their call centers.
Usually, a call center is a part of a big office and there are a lot of people working altogether.
The work is either managed in a standard way (40 hours-week) or in shifts. Some companies provide customer support 24/7. If this detail is important for you, we recommend making sure how your chosen company works before applying.
Furthermore, what qualities does a Customer Service Advisor need? As a CSA needs to deal with a lot of different people on a daily basis, most importantly you have to possess perfect communication skills (both verbal and written). It is also important to be emotionally stable and to be able to deal with a stressful and constantly changing environment. A Customer Service Advisor should have a good eye for detail and be flexible in order to satisfy the client‘s needs and to be able to adapt to the situation.
Besides, as a CSA actually forms the reputation of the company, he/she needs to have good manners and to be open-minded to all kinds of people. In addition, good computer skills are very useful because a CSA needs to enter some data after every customer support he/she provides. Lastly, languages are very appreciated in a Customer Service Advisor‘s role because call centers are constantly looking for bilingual or multilingual professionals to join their teams.
Usually, a CSA role does not require any specific education or previous experience (companies usually provide training for their new employees). Thus, if you are a people person and are looking for a job after graduation, this could be a perfect starting point for you!
Find all our open vacancies in the field! Wishing you luck!