The recruitment process for this position and onboarding training is conducted online.

Requirements

• Fluent knowledge of Italian (C1/C2)
• Good knowledge of English (B2/C1)
• Engineering technical background (experience or education)
• Excellent verbal and written communication skills
• Ability to meet deadlines
• Customer service skills

Responsibilities

• Providing technical support to client’s partners during the installation and design phase of photovoltaic installations
• Answering technical support questions about solar systems installation and maintenance
• Handling technical failures occurring on the installation, providing complete troubleshooting, and documenting them within required time in the system
• Customer RMA (Return Material Authorization) handling including assigning RMA numbers from CRM system, entering RMA’s in the CRM system, flag open RMA’s and close in timely manner

What your development path can look like?

You will start your career from the onboarding plan where you’ll grab the basics. When you gain enough experience, you can get promoted or change your role internally choosing from various job positions in areas such as finance, project management, customer care, IT, and much more.

We offer

Personal and professional development:

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual training: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to the variety of projects: standard, late shifts, part-time, remote. Ask your recruiter about possible options.

A lot of benefits:

• Private medical care, which can be extended by a package of dental services purchased on preferential terms.
• Private life insurance can be extended by an oncology package purchased on preferential terms.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport, and more).
• Offices in great locations, car leasing programs, carpooling options, and bicycle parking.
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