Job Description

The general goal of the position is to successfully manage orders from partners and ensure they receive best-in-class customer service.

Responsibilities

• Handling technical product queries from customers
• Answer technical support questions about solar systems installation and maintenance
• Handling customers’ complaints, assigning them a partner, managing interactions
• Generating basic reports on several performance factors for evaluation purpose
• Preparing troubleshooting presentations
• Actively participating in the troubleshooting meetings

Requirements

If you;

• Would like to start your international career
• Want to have daily contact with English and German languages
• Are open to working with clients
• Have German skills C1
• Have English skills B2
• Are interested in the technical field

We Offer

• Contract of employment for an indefinite period
• Working in a close-knit team and a friendly atmosphere
• Development of expert or leader competencies
• Bonuses, including those for recommending new employees
• A wide range of training and co-financing of courses
• Additional life insurance
• An attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
• Integration events and joint celebrations
• Annual family picnic
• Employee volunteering opportunities and interesting CSR projects
• Disability inclusion, assistive technologies, reasonable accommodations
• Private medical care, also for your family
• Bicycle parking and carpooling

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.