Our Client is owning operations in Beijing, Shenzhen, Xi’an, Indonesia, Malaysia, USA, India and Singapore, is a IP/IT service integrated platform that aims to serve the telecom operators worldwide. Now opening a new hub in CEE between Poland and Czech Republic.

Job Responsibilities:

• Responding to support requests on a daily basis
• Performing analysis, diagnosis and resolution of complex hardware and software
  problems for customers
• Answering questions about installation, operation, configuration, customization and usage of assigned products.
• Providing support of installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
• Coaching and mentoring junior agents, providing guidance to agents on Performance Improvement Plans
• Monitoring agent status and ensuring their productivity
• Recording and documentation of activities in an IT service management system

Job Requirement:

• 3 + years of experience in IT Service, at least 1 years working at Service or Help Desk handling a variety of requests for multiple clients
• 1 year + experience of Linux operating systems and network configurations
• 1 year + experience of server hardware technologies, including CPU/ RAID/RAM /NICs /DIMMS.
• Ability to troubleshoot network related issues independently
• Ability to work independently or as a member of a team
• Ability to direct other team members and train others
• Highly competent communication and documentation skills
• Fluent in English and German