The recruitment process for this position is conducted online.

You will be the first point of contact for the B2B users to propose appropriate solutions to end-user issues in line with the client Desk objectives.

What do you need to start?

• 1 year of experience in Technical support/contact center/customer support.
• Fluency in Swedish and English and your passion for people.

What duties will help you grow?

• Respond to queries from all calls, portal, emails, chats
• Become familiar with each client and their respective applications/ processes
•  Learn fundamental operations of commonly-used software, hardware, and other equipment
•  Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
• Manage all queries or escalate if not resolved as per the defined helpdesk policies and framework
• Record events and problems and their resolution in logs
• Pass on any feedback, suggestions, or escalations by customers to the appropriate internal team
•  Identify and suggest improvements on processes, procedures, etc.

What have we prepared for you?

• Relocation package with cost reimbursement and 1-month accommodation.
• Quarterly bonuses according to Performance.
• Life insurance for you and optionally for your family.
• Voluntary pension fund.
• Medical services for you and your family.
• Multisport card.
• A social fund that can be used for holiday allowance, kindergartens, etc
• Cafeteria System.
• Internal events and contests.
• Rewards & recognition points system.