Senior IT Service Desk SWEDISH Speaker

Gdańsk, Poland
Apply Now

Senior IT Service Desk SWEDISH Speaker

Kraków, Poland
Apply Now

The recruitment process for this position is conducted online.

You will be the first point of contact for the B2B users to propose appropriate solutions to end-user issues in line with the client Desk objectives.


What do you need to start?

  • 1 year of experience in Technical support/contact center/customer support.
  • Fluency in Swedish and English and your passion for people.


What duties will help you grow?

  • Respond to queries from all calls, portal, emails, chats
  • Become familiar with each client and their respective applications/ processes
  •  Learn fundamental operations of commonly-used software, hardware, and other equipment
  •  Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
  • Manage all queries or escalate if not resolved as per the defined helpdesk policies and framework
  • Record events and problems and their resolution in logs
  • Pass on any feedback, suggestions, or escalations by customers to the appropriate internal team
  •  Identify and suggest improvements on processes, procedures, etc.


What have we prepared for you?

  • Relocation package with cost reimbursement and 1-month accommodation.
  • Quarterly bonuses according to Performance.
  • Life insurance for you and optionally for your family.
  • Voluntary pension fund.
  • Medical services for you and your family.
  • Multisport card.
  • A social fund that can be used for holiday allowance, kindergartens, etc
  • Cafeteria System.
  • Internal events and contests.
  • Rewards & recognition points system.