The recruitment process for this position and onboarding training is conducted online.

What do you need to start?

• Essential: equivalent professional experience
• Languages: good English and fluent Italian
• Ability to work in an international environment
• Very good professional phone conversation skills
• Teamwork spirit and communication skills
• Ability to work in a 24H/7D shift schedule
• Technical Experience and skills

What duties will help you grow?

• Manage incoming calls to the CSO service from NM users
• Report and follow-up IT incident from external NM customer 
• Apply known solutions and relevant procedures to resolve the user request
• If needed, coordinate with the CSO team or specialist of levels 2 and 3, and other IT service providers for the timely resolution of IT incidents and user requests
• Assist CSO in producing defined KPI reports
• Participate in specific projects related to CSO operations
• Participate in specific training, organised by TEC, following updates in the TEC software and IT infrastructure

What have we prepared for you?

Space where you can develop yourself: 

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual pieces of training: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to a variety of projects (standard, part-time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere: 

• We don’t have a rigid dress code, but what we do have are awesome communities and world-changing initiatives like Grant Program. We are a big company with a unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

• Private medical care can be extended by a package of dental services purchased on preferential terms.
• Private life insurance can be extended by an oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends.
• Access to Inspire Audiobooks & MyBenefit (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.