Senior IT Service Desk Specialist ITALIAN Speaker

Katowice, Poland
Apply Now

Senior IT Service Desk Specialist ITALIAN Speaker

Katowice, Poland
Apply Now

The recruitment process for this position and onboarding training is conducted online.


What do you need to start?

  • Essential: equivalent professional experience
  • Languages: good English and fluent Italian
  • Ability to work in an international environment
  • Very good professional phone conversation skills
  • Teamwork spirit and communication skills
  • Ability to work in a 24H/7D shift schedule
  • Technical Experience and skills


What duties will help you grow?

  • Manage incoming calls to the CSO service from NM users
  • Report and follow-up IT incident from external NM customer 
  • Apply known solutions and relevant procedures to resolve the user request
  • If needed, coordinate with the CSO team or specialist of levels 2 and 3, and other IT service providers for the timely resolution of IT incidents and user requests
  • Assist CSO in producing defined KPI reports
  • Participate in specific projects related to CSO operations
  • Participate in specific training, organised by TEC, following updates in the TEC software and IT infrastructure


What have we prepared for you?

Space where you can develop yourself: 

  • Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual pieces of training: e.g. Excel, VBA, RPA or customer care.
  • Flexible working hours thanks to a variety of projects (standard, part-time, late shifts). Ask your recruiter about possible options.

Our legendary atmosphere: 

  • We don’t have a rigid dress code, but what we do have are awesome communities and world-changing initiatives like Grant Program. We are a big company with a unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

  • Private medical care can be extended by a package of dental services purchased on preferential terms.
  • Private life insurance can be extended by an oncology package purchased on preferential terms.
  • Referral bonuses for recommending your friends.
  • Access to Inspire Audiobooks & MyBenefit (cinema tickets, Multisport and more).
  • Offices in great locations, car leasing program, carpooling options and bicycle parking.