Job Description

Are you dedicated and willing to help customers with care and calmness? Would you like to work with well-known international brands? Explore your potential now.

Responsibilities

• Acting as a senior member of the team, being able to advise and mentor Service Desk Agents,
• Troubleshooting/resolving advanced issues and requests,
• Acting as a 2nd line support in accordance with existing knowledge articles and procedures,
• Acting as overflow support for Tier 1 contacts.

Requirements

We are looking for someone who has;

• Excellent German language skills and fluency in English;
• Experience with IMB Lotus Notes, MS Outlook, Active Directory;
• Good knowledge and experience in MS Windows 10 and MS office applications;
• Outstanding Customer Care skills;
• Good organizational skills, with an eye for detail;
• Dedicated approach and “can do” attitude;
• Ability to work with a minimum of supervision;
• Ability to share technical knowledge within the team and work in a team;
• Basic ITIL knowledge.
• Capacity to adapt and learn;
• Attention to detail;

We Offer

• Work in a multinational, stable company for c.a. 100 Blue Chip Clients – known, global brands, supported by 6000 professionals in 30 languages;
• Possibility to fulfill your ambitions and develop your career, with the opportunity to take part in transition projects:
• Clearly defined career path (experts or managers) – you will work among professionals (over 900);
• A wide range of training (over 20 000 online and in-class training) with the possibility to get certified (e.g. ITIL, VMware, Citrix, Oracle Database). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities;
• Work in line with high, international work standards, with the opportunity to engage yourself in CSR initiatives;
• Wide possibilities of promotion for the best employees;
• Attractive benefits package (free private medical care for you and your family, additional life insurance);
• We help you to keep the right proportions between your work and private life (Business Parent Program);
• As a disabled person, you will get professional support. We are open to provide assistive technologies for people with diverse disabilities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.