Prague - Czech Republic
Apply Now


Prague - Czech Republic
Apply Now

Are you a native speaker of Czech, Slovak, Polish or Hungarian?  Do you know what is the top secret to master communication? Get to know the fascinating IT industry and join a multicultural team in Prague!


  • Business management:

– Define & recommend the appropriate strategy to achieve growth and productivity;
– Analyze sales statistics to identify bottlenecks and determine business growth potential.

  • Customer interaction:

– Review and ensure the maintenance of optimum resource levels necessary for the delivery of the agreed service, including staff, spares, equipment and tools.

  • People management:

– Manage all disciplinary issues effectively;
– Motivate sales force to excel and overachieve total targets set for hub;
– Closely collaborate with:

▪ Supervisors to ensure team targets are reached;
▪ Coaches to design and implement quarterly training plans to improve employees’ skills.

– Hold regular team meetings and ensure regular communication;
– Have understanding of agents’ daily activities;
– Ensure that performance issues are addressed to the right channels;
– Communicate with on-site staff via meetings and ad-hoc briefings.


  • Skills and previous experience:

– Strong sales experience with proven track records;
– People management skills – interpersonal skills, appraisal skills, interviewing skills;
– Excellent communication skills at all levels;
– Excellent decision making/problem solving skills;
– Influencing and negotiation skills;
– Fluency in English language and native speaker of Czech, Slovak, Polish or Hungarian;
– Educated at Bachelor degree level or above.

  • Personality:

– Ambitious;
– Willing to work in a competitive environment and to go the extra mile to achieve targets;
– Ability to implement and manage change;
– Ability to be self-employed, work under pressure and meet deadlines.

  • Considered a plus:

– Previous experience in an international environment;
– Business acumen and understanding of commercial business;
– Management experience within outsourced service delivery environment.

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