Job Description

Be responsible for Quality in an outsourcing company, conducting measurement strategies, and improving all quality requirements.
The person will work closely with the Operation Managers and with the HR Department, specifically with the Training Department.

Responsibilities

• Leading, developing, and managing a Quality Team in line with campaign requirements
• Managing the implementation and continuous improvement of necessary Quality Frameworks and
  structures for all customer contacts across workstreams
• Creating and deploying an effective strategy that will deliver an industry-leading customer experience
• Driving and supporting delivery of Quality improvement plans
• Managing reporting trends and opportunities for performance improvement as well as engaging
  appropriate stakeholders to share insights
• Allocating appropriate time and skillset resources for deep-dive investigations and actionable insights
  around specific performance areas
• Mitigating business and customer risk exposure through identification and eradication of issues relating to people, processes and technology
• Managing the day to day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed time frames

Requirements

• At least 1+ years of experience in similar roles (training, coaching, leading…)
• Minimum Level of education: Bachelor’s degree
• Fluency in English required
• Leadership skills
• Be able to use customer data and information to drive effective processes
• Demonstrate proficiency with Office 365 and CRM tools
• Analytical and data analysis skills
• Proved communication skills

Benefits

• Meal vouchers in the amount of 109 CZK (55% covered by the employer, 45% covered by the
  employee)
• Tasty coffee&tea
• Fresh fruit and refreshments in the workplace
• Multisport card.
• Daily use of foreign languages, especially English.
• Great referral bonus
• Game corners (ping pong, football), relaxation zones and terraces (for smokers and non-smokers), and fully equipped kitchenettes.
• Around the building, there are plenty of restaurants that are also vegan-friendly.
• A team that is fair and human at all times, including corporate governance.
• Close to public transport
• Fitness center and park nearby
• Interactive activities: team-building, company parties, sports, etc.
• Opportunity to develop a career within a multinational environment
• Extensive training and opportunity to develop your career within a multinational environment