**Recruitment process for this position and onboarding trainings are conducted online.
For our New Client in Kraków Delivery Center we are recruiting candidates who would like to be a part of a fantastic delivery team specializing in P2P processes and to help building this new team from the very beginning. The scope covers processes: P2P (AP and T&E resolution team and Help Desk).
Who are we looking for?
- Minimum a 1 year of experience in the P2P/ C2C/ R2R area
- Very good English (B2) and very good German (min. B2)
- Ability to analyze end to end processes
- Good knowledge of MS Office
- Strong interpersonal skills and proactive approach
- Ability to work under pressure
- Very good customer service skills and client-focused attitude
- Flexibility and ability to adapt to changing schedule of tasks
What will you do?
- Research and resolve P2P issues
- Verifies and timely processes financial data through the different tools and systems
- Effectively communicates with clients
- Reconciles customer accounts, postings and has good attention to detail
- Establishes and maintains a good relationship with clients at all levels
- Continually strives to identify opportunities to simplify, standardize and improve processes
- Proactively shares knowledge and best practices
- Continually seeks out ways to improve Client satisfaction
- Delivers a high quality, professional and proactive day to day service to client, within agreed SLAs
- Makes decisions within broadly defined parameters
- Helps the team improve efficiency
- Makes sure the procedures are understood and being followed by other team members
What our client offers?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children’s Day, St. Nicholas Day and many more
- Supporting employees’ hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks – Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Stay Well helpline to support the emotional and mental aspects of well-being
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing
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