Partner Service Representative FRENCH Speaker

Katowice - Poland
Apply Now

Partner Service Representative FRENCH Speaker

Katowice - Poland
Apply Now

Job Description

The general goal of the position is to successfully manage orders from partners and ensure they receive best-in-class customer service.

Responsibilities

  • Successfully communicate by phone and email with Partners and internal teams to coordinate all order-related actions (confirm shipping instructions with Partners, keep them informed about the order status, deal with logistics, sales managers, finance, etc. to address Partners’ requests and issues),
  • Provide support to Partners for all order management matters and guide them on the online ordering platform,
  • Monitor your Partners’ accounts and alert about possible issues to mitigate the risk of late deliveries
  • Work with other teams to cross a finish line in resolving technical issues encountered by Partners and end-customers (e.g. deliver replacement of faulty units, organize and close the return of faulty units to the warehouse)
  • Document properly all order-related information in the ERP system to assure compliance with audit requirements
  • Deliver service with solution-oriented attitude and work with the continuous improvement spirit

Requirements

  • Fluent knowledge of French (C1 or above)
  • Good knowledge of English (B1 or above)
  • Good knowledge of MS Excel
  • Excellent verbal and written communication skills
  • Ability to meet deadlines
  • Customer service experience or logistics/financial education
  • Experience in working in a corporate environment

We Offer

  • Contract of employment for an indefinite period
  • Working in a close-knit team and a friendly atmosphere
  • Development of expert or leader competencies
  • Bonuses, including those for recommending new employees
  • A wide range of training and co-financing of courses
  • Additional life insurance
  • An attractive package of additional benefits (fitness, gym, cinema, etc.) you chose what you want
  • Integration events and joint celebrations
  • Annual family picnic
  • Employee volunteering opportunities and interesting CSR projects
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care, also for your family
  • Bicycle parking and carpooling
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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.