IT Help Desk Support Specialist Czech/Slovak Speaker

Prague - Czech Republic
Apply Now

IT Help Desk Support Specialist Czech/Slovak Speaker

Prague - Czech Republic
Apply Now

Job Description

Is problem-solving your passion? Do you enjoy being helpful? If you think that a constantly developing IT industry is awesome, join a big company and start working in Prague!

Responsibilities

  • Provide first level contact and convey resolutions to internal Company users’ Technical issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem-solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed internal Company’s users’ expectations
  • Ensure proper recording, documentation, and closure
  • Preserve and grow your knowledge of help desk procedures, products, and services

Requirements

  • Proven working experience in providing help desk support
  • Proficiency in English and Fluent in Czech/Slovak language
  • Working knowledge of help desk software, Windows Server platform and remote control
  • Strong client-facing and communication skills Advanced networking troubleshooting and multi-tasking skills
  • Knowledge of Cisco Technologies platform is a plus
  • BS degree in Information Technology, Computer Science or equivalent

We Offer

  • Competitive salary + attractive Bonus system
  • The contract will be signed for 3 months in the beginning, with the possibility of
    prolonging according to the success of the pilot phase of the project.
  • Daily food vouchers
  • 20 Days of Holiday, plus additional holidays up to 5 days
  • Business trip opportunities
  • Professional growth opportunities

Other Jobs with Languages

IT Help Desk Support Specialist Czech/Slovak Speaker