The recruitment process for this position and onboarding training is conducted online.

What do you need to start?

• Previous experience in O2C area (Billing/Collections/Cash Application/Dispute Management)
• Fluent command of Polish and English
• Strong people management skills
• Multitasking, ability to organise own work and teamwork in compliance with the operational procedures, tight deadlines, KPI/Client’s reporting requirements and ad hoc priority tasks

What duties will help you grow?

• Leading, managing and developing a team of Cash Application Clerks and monitoring the overall team performance efficiency and quality
• Being a client contact point for addressing status updates, agreeing on new initiatives, and troubleshooting escalation
• Initiating process optimization and standardization activities
• Being responsible for keeping the process documentation up to date and initiating any required updates. Proactively monitoring and seeking for improvement of team’s and process’ KPIs.
• Ensuring cash is applied accurately as well as clearing and reconciliations is performed in a correct and timely manner

What have we prepared for you?

Personal and professional development:

• Development programs, external courses, education & certificates co-funding
• NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual training: Excel, VBA, RPA, customer care and more.

Our legendary atmosphere:

• We don’t have a rigid dress code, but what we do have are awesome communities and world-changing initiatives like Grant Program. We are a big company with a unique atmosphere – we make friendships, share important moments, and… simply like each other!

A lot of benefits:

• Private medical care can be extended by a package of dental services purchased on preferential terms.
• Private life insurance can be extended by an oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
• Offices in great locations, car leasing program, carpooling options and bicycle parking.