Job Description

Are you an impressive communicator and a great listener? If you have a strong analytical mind and if you speak German. As Customer Service Junior Advisor German Speaker (Kundenbetreuung) you will be in charge of customer service towards the client, reacting to client requests and queries in a timely manner, maintaining a proactive working attitude towards the client.

Responsibilities

• Handling incoming phone calls/e-mails from customers regarding technical issues related to hardware, software, and network. Also, delivering professional and prompt service to the customers.
• Keeping records of all customers’ inquiries in the reporting system.
• Analyzing and resolving the most common inquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem. Sending more complex inquiries to the relevant IT Support Team.
• Handle queries from the client and vendors 
• Support other Team members in daily work

Requirements

• Very good German language skills both verbally and writing
• Good English skills with excellent verbal and written communication skills
• Are open to start international career
• Are willing to learn new things

What we offer

• You will work a multinational company for c.a. 100 Blue Chip Clients – known, global brands, supported by 6000 professionals in 30 languages.
• You will clearly define career path (authorities or managers), the wide range of training – over 20 000 online training and books also available at home, training in the classroom, funding for learning foreign languages.
• You will learn standard methodologies and global business from authorities. Over 900 certificated professionals in the field of e.g. ITIL, VMware, Citrix, Oracle Database.
• You will work in an inspiring atmosphere. We work together and celebrate together  integration events, sports events (basketball, volleyball) – everyone will find something for themselves.
• In addition to the salary, you will receive an attractive benefits package (medical care for the whole family, life insurance). You can recommend friends in the Referral Program and collect awards.
• Our offices are conveniently located with “Bicycle-friendly” certificate.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.