IT HELP DESK SUPPORT SPECIALIST

Prague - Czech Republic
Apply Now

IT HELP DESK SUPPORT SPECIALIST

Prague - Czech Republic
Apply Now

Job Description

Help desk support specialists provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products. Working within a company, these professionals must be great communicators and be able to translate their technical knowledge into actionable direction.

Responsibilities

  • Provide first level contact and convey resolutions to internal Company users’ Technical issues;
  • Properly escalate unresolved queries to the next level of support;
  • Track, route and redirect problems to correct resources;
  • Update customer data and produce activity reports;
  • Walk customers through problem solving process;
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilize excellent customer service skills and exceed internal Company’s users’ expectations
  • Ensure proper recording, documentation and closure
  • Preserve and grow your knowledge of help desk procedures, products and services

Requirements

  • Proven working experience in providing help desk support
  • Proficiency in English
  • Working knowledge of help desk software, Windows Server platform and remote control
  • Strong client-facing and communication skills
  • Advanced networking troubleshooting and multi-tasking skills
  • Knowledge of Cisco Technologies platform is a plus
  • BS degree in Information Technology, Computer Science or equivalent

We Offer

  • Attractive Salary;
  • Daily food vouchers;
  • Free language courses;
  • Multisport Card;
  • Health Insurance;
  • Career growth opportunities.

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